Vonage Contact Center

Overview: Leexi + Vonage Contact Center integration

The integration enables Leexi to process VoIP calls and recordings. From this recording, Leexi provides you with a full transcript of your call, a summary, a list of follow-up tasks, translation, advanced statistics and a host of other exciting features! And the best part? It's all automatic! By connecting Leexi to your VoIP, your assistant automatically accesses your call recordings to take notes for you.

How to integrate Vonage Contact Center and Leexi?

Prerequisites :

Admin rights for your Leexi and Vonage user accounts.

Step 1:

On your Vonage account

• Log in to the VCC administration portal and go to API credentials
• Click on Create new
• Provide the following information
  • name: Leexi
  • Scopes: users:read and interaction-content:read
• Keep the web page open, you will need the client ID and the secret

Step 2:

On your Leexi account

• Go to Settings → Integrations (accessible only by an admin)
• Click on Add on the Vonage Cloud Center integration

• Paste the client ID as the API key ID and the secret as the API key secret
• Select the region in which your VCC server is based
• Click on Save

Benefits of the integration

By integrating Vonage Contact Center with Leexi:

• Save time
• Streamline your workflow
• Increase your productivity

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